Privacy Policy
Last updated: February 2026
H M T Enterprise ("we", "us", "our"), operator of make2shine.in, is committed to protecting the privacy of every visitor and customer. This Privacy Policy explains what information we collect, how it is used, and the rights you have over your data.
1. Information We Collect
- Order details — Name, phone number, full shipping address, pincode and city/state.
- Communication data — Email, WhatsApp messages, support tickets you send to us.
- Technical data — IP address, browser type, device type, referring URL, UTM parameters.
- Marketing data — Cookies/IDs used by Meta Pixel and Google Ads for ad performance measurement.
2. How We Use Your Information
- To process, ship and deliver your Cash-on-Delivery orders.
- To send order confirmations, tracking updates and delivery status via SMS/WhatsApp/phone call.
- To prevent fraud, duplicate orders and abuse of our COD service.
- To measure the performance of our marketing campaigns (Meta, Google) in an aggregated, privacy-safe manner.
- To comply with applicable Indian tax, accounting and consumer-protection laws.
3. Sharing of Information
We share your data only with:
- Logistics partners (courier companies) to deliver your order.
- Payment & CRM tools (e.g., Pabbly) strictly for order processing.
- Advertising platforms (Meta, Google) — only hashed/aggregated identifiers for ad measurement; never raw personal data.
- Government authorities when legally required.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
4. Cookies & Tracking
We use first-party cookies to remember your session and shopping intent, and third-party pixels (Meta, Google Ads) to measure campaign performance. You may block cookies in your browser; some features (like abandoned-cart resume) may not work in that case.
5. Data Retention
Order data is retained for a minimum of 8 years to comply with GST and Indian accounting regulations. Marketing analytics data is retained for up to 24 months.
6. Your Rights
- Request a copy of the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for marketing communication.
To exercise any of these rights, email us at support@make2shine.in.
7. Security
Your data is stored on secured servers with industry-standard encryption, access controls and regular security audits. However, no internet transmission is 100% secure; we recommend you keep your device and browser updated.
8. Children's Privacy
Our products are not intended for buyers under the age of 18. We do not knowingly collect data from minors.
9. Changes to this Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the latest revision.
10. Contact
Questions about this policy? Write to us at support@make2shine.in.